Refunds/Returns Policy

Thank you for shopping at Y-2 Beauty. We want to ensure your complete satisfaction with our products. Please read our refund policy carefully before making a purchase, as it outlines our guidelines regarding refunds and returns.

No Refunds or Returns:
At Y-2 Beauty, we do not accept any refunds or returns on our products. All sales are final. We are unable to provide refunds or exchanges, except in the following circumstances:

Defective or Damaged Products: If you receive a product that is defective or damaged, please contact our customer support within 3 days of receiving your order. We may request photographic evidence of the issue, and if deemed valid, we will provide a replacement or issue a refund.

Order Cancellation: If you wish to cancel an order, please contact our customer support as soon as possible. We can only cancel orders that have not yet been processed or shipped. Once an order is shipped, it cannot be canceled.

Shipping and Handling:
Shipping and handling charges are non-refundable. If you receive a refund for a defective or damaged product, the refund amount will exclude any shipping or handling fees incurred.

Contact Us:
If you have any questions or concerns regarding our refund policy, please contact our customer support team using the following information:

Email: yulinyan2023@gmail.com
Address: Shanghai China
Our customer support team is available to assist you and address any issues you may encounter.

Please ensure that you review your order carefully before completing the purchase. If you have any doubts or questions about a product, feel free to reach out to our customer support for more information. We are here to help you make an informed decision.

Thank you for choosing Y-2 Beauty. We appreciate your understanding of our refund policy, and we strive to provide you with the best products and customer service possible.